Opening a call center business is highly profitable idea in the tech business. From small business, bank to corporate firm everyone needs a call center to serve their clients. A business of call center has high demand in today’s market.
The call center market is continually expanding. Thanks to the growing demand from companies for contracting services that result in better customer service. It’s a great profitable idea, and you can start it with a little investment.
You only have to order your investment very well, and here we provide you with a refreshing formula to make your quote.
Call centers were born from the opportunity to provide immediate customer service over the phone. At first, it was mainly informative and had an accessory service character to the first product offer. However, its use expanded considerably, due to the intense competition, which turned a luxury service into a regular and necessary channel of contact with the customer; And the strong demand of the private client, who each time enjoys less leisure time and therefore gives more value to his free time.
The impulse that is taking the call center market is due in large measure to the interest of the companies to contract services that result in a better customer service.
In recent years, call center or contact center businesses worldwide have experienced an increasingly strong growth trend in which USA and India. Its low operating and human capital costs, its experience and its geographic and cultural proximity to the United States, whose companies are the primary beneficiaries of these services, has allowed the country to consolidate itself as one of the most viable options for only countries such as India, the Philippines, and Poland.
Undoubtedly, it is presented as a very profitable market to invest in a venture. Of course, to create a new call center, you need certain essential elements that will allow you to install it successfully.
There are 7 points in which you must outline the price of your investment, here we explain.
Includes modular and chairs. The modular ones must meet certain requirements: keyboard dispenser, comfort, and space to work, drawers or air to organize materials and tools. Some places sell from the most sophisticated to the most simple. Look for good, cheap and friendly prices. Don’t go to the extreme of cheap, because the essential will always be quality. Don’t let the desktops become disarmed when they put the computers on top.
You must quote equipment that has the capacity in memory to install the necessary software and programs. Generally, these posts require no more than Microsoft Office programs. Avoiding Internet connections.
Accessories like the printer and a backup fax are necessary for the optimal operation of the call center.
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3. The phones.
They must be adaptable to the telephone exchange, considering separately to connect the “headphones” that are essential for a telemarketer. For this task, it is necessary that the IT and technical support consultant or make the quote, as it could use technical terms. And if you don’t know enough about the subject, you should investigate first and then ask for prices, and even visit stores. In these quotes, you must include all the necessary wiring and switches.
Calculate wages, benefits and other taxes to include in the template. An agent or telemarketer should be earning between $ 400 and $ 450, for answering phones and sitting for eight hours in a row. This must be the first stimulus you receive to accept the job.
It is necessary to include in the annual budget one to two workshops, either by sending the staff or by hiring a professional in the subject.
You should find out different places that provide the training service to call center agents, request the topics, content plan and prices per group (including group discount). This information will tell you how much budget you will need to keep agents up-to-date with call center and telemarketing techniques.
6. Office tools.
As in the general office, for an underlying performance, each post must be supplied by pencils, pens, rulers, erasers, pens, folders, folder hooks, stapler replacements. Staplers, drills, tapes can be used among all. It is not necessary to quote but to increase the orders.
Each computer should install software that expedites the work of telemarketers. This software should manage the database of customers and as such should be friendly. The IT and technical support manager should be responsible for searching the local market for the software price per license. Once you have these specific data, you should meet with the general management and the accountant to select the best one that suits the needs of the company.
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